Its is a service provided by Jarir bookstore that enable a customer to trade-in their old device and get the value as a discount to buy a new device.

1. Jarir Bookstore's device exchange service allows you to exchange your old electronic device for a discount on a new device of your choice.
2. Products from the following categories are eligible for exchange (smartphones, smart watches, laptops, and tablets) for a discount on all products and services at Jarir Books tore.
3. Each customer is allowed to exchange up to three devices per month.
4. The service allows up to three old devices to be exchanged for a new device, provided that the new device is equal to or greater than the value of the exchange voucher.
5. The value of the voucher cannot be exchanged for Jarir Bookstore's gift vouchers.
6. To complete the exchange process, the customer must be present in person to verify personal data including email, name, mobile number, and national ID/residency number.
7. The self-assessment pricing on the Jarir website is not final, and the final price will be issued after the customer visits the store and the device is tested by a Jarir Bookstore employee.
8. The device will be tested by a Jarir Bookstore employee and classified based on the age and condition of the device and its accompanying accessories.
9. Jarir Bookstore reserves the right to refuse the exchange in the following cases:
1. There is a personal account on the device.
2. There is a password or digital lock on the device or a network lock.
3. The "Find My Device" feature is not disabled for Apple devices.
4. The serial number or IMEI number is not clear.
5. The device components are not original or have been modified.
6. The customer refuses to provide the required personal information to Jarir Bookstore.
10. Ensure that a backup of files is made and deleted from the device, as Jarir Bookstore is not responsible for any consequences resulting from not deleting the data.
11. The customer can cancel before completing the exchange process with the cashier. Once completed, the device cannot be retrieved and Jarir Bookstore's exchange and return policy outlined in the purchase invoice will apply.
12. Once the exchange request is completed, the exchanged device (the old device) cannot be returned.
13. The exchange voucher must be used at the time of issuance and at the same branch where it was issued. The customer cannot claim it after its expiration and can retrieve their old device if the exchange process is not completed.
14. Ownership of the device is transferred to Jarir Bookstore upon completion of the exchange process and cannot be returned to the customer. This includes accessories received with the device, such as screen protectors and data stored on the device.
15. The value of the exchanged device or part of it cannot be refunded in cash.
16. In the event of a manufacturing defect in the new device, Jarir Bookstore's exchange and return policy outlined in the purchase invoice will be followed.
17. The old device exchange service is valid at Jarir Bookstore branches in Saudi Arabia, except for King Abdul Aziz Airport and Prince Mohammed bin Abdul Aziz Airport branches.
18. Jarir Bookstore offers additional support on some products up to 15% of the value of the exchanged device, subject to the following conditions:
1. The device to be exchanged must have been purchased from Jarir Bookstore and may require the purchase invoice.
2. The serial number or IMEI number of the device matches the Jarir Bookstore invoice.
3. The old device was purchased within a period not exceeding 3 years from the date of the exchange process.
4. This support cannot be combined with any other exchange offers.
5. When additional support is added, no more than one device can be exchanged in the same transaction.

1. What products are supported in the exchange program?
   

   You can exchange any of the smartphones - tablets, iPads, laptops, and smart watches to get a discount that includes all products and services sold at Jarir.

2. Can I replace a damaged or broken device?
   

   Yes, all damages and faults can be accepted but the grade will change.

3. Do you need to bring accessories?
   

   In general, it is not required to bring accessories, but not bringing an accessory could affect the device's grade.

4. Can I request a Trade-in if I did not purchase my old device from Jarir Bookstore?
   

   Of course, all devices are accepted even if they were not purchased from Jarir Bookstore.

5. What is the validity of the exchange discount coupon?
   

   The coupon is redeemed at the same time

6. Can I benefit from the gifts offered with the device if there is a special exchange offer from one of the brands (for example: Samsung)?
   

   Please review the terms and conditions of the exchange offer. The customer can benefit from any offer unless otherwise stated in the terms and conditions of the offer.

7. If I purchased the replaced device from Jarir Bookstore, will I get a better price?
   

   Yes, for devices purchased from Jarir, the customer receives an additional support of 15% of the evaluation value, provided that the device was purchased within 3 years.

8. Can I know the trade-in value before heading to the showroom?
   

   Yes, you can make an initial evaluation of the trade-in value through the website

9. The value of my old device is 700 riyals, can I buy a product worth 650 riyals?
   

   Sorry, any product whose value is less than the total value of the trade-in devices cannot be purchased.

10. Can Jarir customer support be combined with manufacturer support?
    

    No. Jarir Bookstore support cannot be combined with other trade-in offers.

11. why the website it’s pricing different from your existing pricing?
    

    A commitment is made to share the evaluation with the customer and clarify the different answers.

12. I evaluated my device at another showroom and the price was better. Why?
    

    A commitment is made to share the evaluation with the customer

13. Can I replace more than one device when I get additional support?
    

    No. Jarir Bookstore support cannot be combined with other Trade-in offers

14. Can I transfer data and take a backup of my data?
    

    Yes, you can take a backup copy of your data in the cloud, and we can help you transfer the data to your new device for a fee for the service.