FAQ
How do I create an account on Jarir bookstore website?
You can create an account in Jarir Bookstore by following the steps below:
• Go to Register/log in page
• Click on “Register”
• Fill in the required fields
• Click register
• A confirmation of registration email will be sent.
Forgot your password ?
• Click on Register/log-in
• Enter you email address and click on “Forgot my password?” link.
Can I edit my account info after registration?
Yes you can edit and change your account info by logging in and then go to Account Information Page contained in “My account” link
Can I cancel an online order from Jarir.com?
Yes you can cancel your order if it is still in “In Fulfillment”
Cancellation is no longer allowed after this stage
Can I cancel part of my order?
No, you can’t cancel your order through website, but you can do that by calling our call center team
How can I know my order status?
By clicking your order page in the link below
https://www.jarir.com/sales/order/history/
How to refund money if the order was cancelled from technical reasons?
In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 14 days.
What are the steps to cancel an order?
By clicking your order page in the link below,
https://www.jarir.com/sales/order/history
Select the order you want to cancel (but make sure that order status is “Processing” , “in fulfillment”
Click cancel button at the top of the page
Exceptional Cases for Order Processing During Offer Periods:
We assure you that we always work hard to get you all the items you ordered but in some very rare cases during the surge of orders in offer periods, few orders get placed on out of stock items. Jarir Bookstore reserves the right to cancel some of (or all) the items in your order depending on item stock availability, keeping in mind that the amount of any canceled item will be refunded to you using the same payment method at the time of purchase.
Can I return or exchange what I purchased online?
Yes, items can be exchanged or returned depending on Return and Exchange Policy.
How do I return or exchange a product purchased from website?
All online orders can be exchanged or returned by visiting the nearest Jarir branch (click here to see all Showrroms),
If the branch is not available in your city, please contact us at the unified number for your service 1801802
A representative of the shipping company will come to pick the order and the amount will be returned to your account.
What is the duration of your Returns and Exchange for online orders?
Duration depends on the date of receiving the order. & you must have the sealed invoice that arrived with the shipment.
What to do in case I received a different order from the one I ordered?
First, we apologize for the inconvenience & do not worry.
According to Jarir’s Returns & Exchange policy, you can return & Exchange the item within 14 days after receiving
The product must be in the same original condition & with the original packaging.
How long does it take to process my return through shipping company?
After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 2 working days )
Regarding the refund, its based on your bank transactions as follows :
Credit card: maximum period of 45 days
Will I get back my money in case shipping company returned my product?
Money will be returned after deducting the shipping charges. And you will be free of charges If the product is contrary to what has been declared the website OR there was a manufacturing defect.
What is Jarir Return & exchange Policy for online orders?
Same policy & procedures will be followed as Showrooms on Ecommerce Order (Website Orders) for returns, exchange, and warranty.
What is the duration of warranty and who is the warranty service provider for products I bought online?
You can know the duration of warranty and the warranty service provider through one of the following:
- * invoice which shows the duration of warranty & warranty service provider.
- * Visiting warrant section in the product page.
- * Entering item number that shown in the invoice in warranty policy page.
- * For more help, please call our unified contact No 1801802
Do all Jarir Showrooms provide warranty and maintenance services?
No. Only Salmiya Showroom provides the service for receiving and sending a product to the warranty service provider by our After Sale Service Corner.
What is Jarir Discount Card?
Jarir Discount Card is a loyalty program of Jarir Bookstore and can be used in showrooms and on Jarir.com. Jarir Discount Card provides the benefits below:
1. 10% instant discount on almost all school and office supplies, arts & crafts, books and computer bags.
2. Special exclusive offers to Jarir Discount Card holders
Can I use old invoice or jarir.com invoice to apply for Jarir Discount Card?
Yes, old invoices and jarir.com invoices are both accepted.
How to apply for a Jarir Discount Card?
1. Applying for Jarir Discount Card happens only in Jarir showrooms, via Customer Service counter.
2. You need to present a Jarir invoice worth KD 50 or more; or Pay KD 5 as card fees.
3. You need to fill-out Jarir Discount Card application form.
4. Requests get processed within 3 Days, and then a temporary card can be issued from any Jarir showroom.
5. Permanent plastic card can be issued upon customer request to the customer service desk
How to use Jarir Discount Card in the showroom?
Customer need present their Jarir Discount Card to cashier before payment at the check-out and discount will be applied on the qualified items.
How to use Jarir Discount Card on your Jarir.com purchases?
During the check-out process you will be asked to input their 8-digit Jarir Discount Card number, or else you can link the number to your jarir.com account.
How to link my Jarir Discount Card to my jarir.com account?
1. You can add Jarir Discount Card 8-digit number during the check-out one time to apply Jarir Discount Card benefits on the same order and future orders.
2. You can login to you Jarir.com account and go to “My account”. Click Jarir Discount Card on the menu and input your 8-digit Jarir Discount Card on space allocated then press verify. Once verified, Customer can get Jarir Discount Card benefits every time they purchase online.
What's the validity of a Jarir Discount Card?
Newly issued Jarir Discount Card has a validity of 3 years. You can also see the expiry period printed on the card.
How to renew Jarir Discount Card?
The system automatically renews Jarir Discount Cards if there has been at least one single transaction during its validity. If the Card was not used during its validity it will be de-activated.
How can I renew my de-activated Jarir Discount Card?
In case the card do not have any transactions at all, then you need to apply again at nearest showroom and you need to present a Jarir invoice worth KD 50 or more; or Pay KD 5 as card fees.
How can I get a plastic Jarir Discount Card?
To request for a plastic card, you may visit any of our showroom or by calling Jarir Contact Center 1801802
What to do if I lost my Jarir Discount Card?
You must visit any of our showrooms to report a lost card and request for replacement.
How can I use my Jarir Discount Card to re-print a receipt for warranty purposes?
You just need to visit any of our showrooms and approach our customer service section and they will serve you.
Can I buy online from jarir website?
Yes you can buy most of our products & will be shipped inside Kuwait only
What is the minimum purchase value?
There is no minimum order value for online orders.
How can I know if the product is available online in Jarir Bookstore?
All products that contain “add to cart” button is available to buy online.
Is it safe to buy online?
Buying from Jarir.com is secure and we are taking the utmost safety standards. As our website is protected and documented by Thawte Company.
What are the requirements to buy from Jarir website?
1. Customer must create an account in Jarir.com
2. Must have K-Net, Credit card, or Cash
3. Shipping Address must be clear & correct.
Are all products available online?
No, lots of products are available online. We are working to make them all available.
Can I use my "Gift Certificate" when buying online?
It is not possible at this time, you can use it at any Jarir showrooms
Can I use Jarir discount card online?
Yes you can.
Go to your account “My Account”, click Jarir Discount Cards and provide information required
Do you sell E-Books?
Yes, you can buy ebooks from Jarir Reader application (On Apple & Android) OR From Jarir Reader Website. http://www.jarirreader.com/
What are the payment methods available for buying online?
You can buy using the following payment methods:
K-Net
Credit Cards (Visa, MasterCard and American Express).
Pay at Jarir Showroom.
Cash on Delivery: Available as a payment method on some orders with certain order amount limits and on certain product types and categories. Please note that additional Cash on Delivery service fees of KD 1 will be charged and added to your order amount when choosing Cash on Delivery service regardless of the number of items contained in your order.
Please note that it is possible for some payment methods to not be available for some orders with certain order amount limits and on certain product types and categories, and Jarir reserves the right to determine the availability conditions for all payment methods.
Can I pay using Prepaid credit card?
Yes you can use prepaid credit card (Visa and Master Card)
Is Cash on Delivery available?
Yes, Cash on Delivery is now available on some orders with maximum order amount limit of KD 400
Can I pay using Purchasing Cards (Cashio, OneCard… etc)?
The service is not available at this time.
Do you deduct amount directly from credit card when order is confirmed?
The amount will be booked initially when you buy and will be deducted when your order is ready for shipment and then a message will be shown online and sent to email.
What are the terms and conditions of Cash on Delivery Service?
– Available as a payment method on some orders with maximum order amount limit of KD 4000.
– Additional Cash on Delivery service fees of KD 1 will be charged and added to your order amount when choosing Cash on Delivery service regardless of the number of items contained in your order.
– In case order is not picked up by customer upon delivery, regardless of the reason, Jarir Bookstore reserves the right to not provide this payment method to the customer for future orders.
– In case of returns and order refunds, Return and Exchange Policy still applies with the addition of the following condition: For Cash on Delivery orders, the order items’ amount only will be refunded to the customer’s account as Store Credit on Jarir.com
What is Jarir's delivery company?
We deliver through the Aramex
How long does it take to deliver online orders?
The estimated delivery date can be checked on the product details page or during checkout in the shopping cart page.
In general, we deliver within 1-3 working days from purchase date (major cities) and within 10 maximum for the rest of Saudi cities.
Due to the surge in orders during offer periods, orders delivery could take longer than the unexpected delivery date at the time of purchase. We assure you that we always work hard to prepare, ship and deliver your orders at the soonest possible.
How much does it take for Delivery Company to pick up the product?
It takes one working day & 3 days maximum
How much does shipping & delivery cost?
The general terms for shipping & delivery cost depend on the value and total weight of the order as follows:
– No Shipping cost for orders with the value of KD 20 or above.
– For orders below KD 20, the shipping cost is KD 3
– There are no extra charges for orders with a total weight of 15 kg or less. For orders with a total weight more than 15 kg, an additional KD 0.100 will be added to the shipping & delivery cost for every 1 kg extra.
Example: if the total weight of an order is 20 kg, an additional KD 0.200 will be added to the shipping & delivery cost.
Can you ship to any city?
Yes, currently we ship to more than to All Kuwait Cities which is showing when selecting shipping address OR in the product page to know expected delivery date.
Is it possible to collect more than one order in one shipment?
No, each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package but all packages will have one order tracking number.
Can I edit my shipping address after order confirmation?
Yes, you can (for orders that yet to be picked up by delivery company)
*If order status didn’t reach “Ready to ship”, call our unified contact No 1801802
Can I track my order & know my order status?
Yes you can by doing the following:
• Log in to your account in Jarir.com
• When Your Order Page appears”, select the order to know the status.
• Order Page will show all detailed information you need.
• We are more than happy to help you with our unified contact No 1801802
Why the shipping company is calling me?
Usually the shipping company doesn’t call you unless the shipping address was not clear (in order to deliver your order in the right time)
Where can I find the product’s shipping weight?
You can find the product’s shipping weight in the product specification section on the product page.
How is the shipping weight calculated?
The shipping weight is equal to the Shipping Box’s Volumetric Weight or the Product’s Weight, whichever is greater.
* Shipping Box Volumetric Weight = (box length * box width * box height)/ 4000
Can I cancel an online order from Jarir.com?
Yes you can cancel your order if it is still in “In Fulfillment”
Cancellation is no longer allowed after this stage
Can I cancel part of my order?
No, you can’t cancel your order through website, but you can do that by calling our call center team
How can I know my order status?
By clicking your order page in the link below
https://www.jarir.com/sales/order/history/
How to refund money if the order was cancelled from technical reasons?
In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 14 days.
What are the steps to cancel an order?
By clicking your order page in the link below,
https://www.jarir.com/sales/order/history/
Select the order you want to cancel (but make sure that order status is “Processing” , “in fulfillment”
Click cancel button at the top of the page
Exceptional Cases for Order Processing During Offer Periods:
We assure you that we always work hard to get you all the items you ordered but in some very rare cases during the surge of orders in offer periods, few orders get placed on out of stock items. Jarir Bookstore reserves the right to cancel some of (or all) the items in your order depending on item stock availability, keeping in mind that the amount of any canceled item will be refunded to you using the same payment method at the time of purchase.
Can I return or exchange what I purchased online?
Yes, items can be exchanged or returned depending on Return and Exchange Policy.
How do I return or exchange a product purchased from website?
All online orders can be exchanged or returned by visiting the nearest Jarir branch (click here to see all Showrroms),
If the branch is not available in your city, please contact us at the unified number for your service 1801802
A representative of the shipping company will come to pick the order and the amount will be returned to your account.
What is the duration of your Returns and Exchange for online orders?
Duration depends on the date of receiving the order. & you must have the sealed invoice that arrived with the shipment.
What to do in case I received a different order from the one I ordered?
First, we apologize for the inconvenience & do not worry.
According to Jarir’s Returns & Exchange policy, you can return & Exchange the item within 14 days after receiving
The product must be in the same original condition & with the original packaging.
How long does it take to process my return through shipping company?
After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 2 working days )
Regarding the refund, its based on your bank transactions as follows :
Credit card: maximum period of 45 days
Will I get back my money in case shipping company returned my product?
Money will be returned after deducting the shipping charges. And you will be free of charges If the product is contrary to what has been declared the website OR there was a manufacturing defect.
What is this service?
“Collect from Showroom” (also known as “Click & Collect”) is a new service that allows you to order online and collect the order from one of Jarir Bookstore showrooms.
How do I use this service?
You can order by visiting jarir.com or Jarir app and choosing “Collect from Showroom” option on the shipping page during checkout.
Are there any additional charges for this service?
Currently the service is free of charge and there is no additional charge for it. No shipping or delivery charges will be applied regardless of the value of the products in your order. Please note that orders with an extra weight above 15 kg will result in extra charges as per the Shipping & Delivery policies.
What are the available showrooms for collection?
You’ll see the showrooms available to offer this service depending on the availability of the products in your order.
How long does it take for the order to be ready to be collected from the showroom?
You will see the expected date and time of collection (which is usually not more than 4 hours during the showroom’s opening hours) and you should go to collect the order from the showroom after you receive an SMS message indicating the readiness of the order to be collected.
How do I collect the order and what are the collection requirements?
You will receive an SMS with instructions when the order is ready for collection and the message will contain a verification code to confirm your identity at the time of collection. You must display the message and code at “Online Orders Pickup” section at the showroom as well as your National ID or Iqama for the purpose of verifying your identity before collecting the order. Note that the only person authorized to receive the order is the account owner on Jarir Online or whoever you have authorized to collect the order during checkout. If the payment option is “Pay on Collection”, you must go to the cashier to pay first and then go to the “Online Orders Pickup” section to collect your order.
What happens when I don't show up or come late to collect my order?
The order will be held for you at the showroom for 3 days from the first message you received about the order’s readiness for collection. If you do not show up before the end of the specified period, the order will be cancelled.
Can I send someone else to collect the order?
The only person authorized to collect the order is the account owner on Jarir Online or whoever you have authorized to receive the order on your behalf during checkout. No one else will be able to collect the order except for those who received the SMS containing the verification code for collection.
What is the policy when the order is delayed from the expected time of collection?
A service request will be created to be check on the order and the responsible employee will contact you.
What payment options are available for this service?
You can see the payment options available to you at the last step of your online checkout.
What is Taly Service?
It is a service that Jarir bookstore provides in collaboration with Taly, that facilitates to customers buying products from Jarir website or Jarir app and pay for them through easy monthly payments
Benefits:
* 4 Payments.
* Instant approval.
Terms & Conditions:
1- Pay with Taly option is valid on Jarir website and showrooms.
2- Pay with Taly is eligible for all Categories.
3- Minumm Approval amount is 20 KD an the Maxsummi approval amount is 500 KD
4- Items bought with Taly can’t be returned.
5- For return/exchange, please refer to Jarir Bookstore’s return and exchange policy.
6- Service charge will be applied when paying using Taly.
7- Jarir Bookstore has no obligation for issues like Accounts, Payments in Taly App or Web. For all technical-related issues please contact Taly on +96522098350 or Email: [email protected]
8- A good payment history with Taly can improve your chances of being approved for more purchases as well as how long you’ve been using Taly to shop.
9- The transaction might be rejected due to one of the following reasons:
* Payments are not made in a timely manner. Pay them off and try again.
*You have negative balance.
*The total amount in the shopping cart may be exceeded the limit, try to remove an item(s) and try again.
*Make sure you have only one Taly account created.
*Uploading wrong or not clear ID card
10- Late Payment. In case of late payment, you are obligated to pay additional collection fees from the date you are in default.
FAQs
What are the requirements to use Taly?
Taly is available to all citizens and residents. We only need your mobile number and a valid payment method.
What are Taly's minimum and maximum purchases at Jarir?
The remaining amount will be added to the 1st installment payment. For example: If the invoice value is KD 700, and the customer’s approval from Taly is KD 500, the customer will pay the remaining KD 200 with the first payment of KD 125. Hence, the total 1st payment will be KD 325, 2nd payment KD 125, 3rd payment KD 125, and 4th payment KD 125.
Is there a limit to how much I can spend with Taly?
There is a limit of KD 900. The approval decision when shopping with Taly can depend on the following:
Your payment history with Taly.
Your remaining balance and unpaid orders with Taly.
The purchase amount of your shopping basket.
Other factors to determine approvals which we’re unable to reveal due to security reasons.
How do I make a payment?
The quickest and easiest way is to make payments and check the status of your payments on Taly’s app.
When you use Visa and Mastercard cards to shop with Taly, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Taly, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Taly app.
Follow the steps below to make a payment:
Log in to the app or Taly.ai.
Select the ‘My Payments’ tab.
Choose the order you want to pay for or pay your total remaining balance.
Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.
What are the payment methods in Taly?
Taly accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).
Having trouble paying for your order with Taly?
Taly does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for a purchase after being approved in the past. Taly uses different factors to determine whether orders are approved, and your spending limit may vary based on the store where you are shopping. Taly’s Customer Service team is not able to change the automated outcome of the approval decision.
How can I increase my chances of getting approved?
A good payment history with Taly can improve your chances of being approved for more purchases, as well as how long you’ve been using Taly to shop.
If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.
The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.
Make sure you have only one Taly account created.
How does Taly work?
Taly lets you split your purchase into 4 monthly payments. Here’s how it works:
Choose Taly at checkout.
Link any debit or credit card and get an instant approval.
Pay only the 1st payment of the purchase upfront and Taly will remind you about the rest.
Can I pay before the due date?
If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.
You can also view your statement, make payments, and manage your account by logging in online or using the Taly app.
Can I change the card used to make payment?
You can change cards and manage your account by logging in online or using the Taly app.
Follow the steps below to make a payment:
Log in to the app or Taly.
Select the ‘My Payments’ tab.
Choose the order you want to pay for or pay your total remaining balance.
Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.
How will I know when I need to pay?
After receiving your order, Taly will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Taly account on the app or Taly.ai.
The payment is due, but I haven’t received my order.
Track your delivery: Use the tracking number provided by Jarir for updates on your order’s estimated delivery date.
Contact Jarir: If no shipping information is available or your delivery is delayed, please contact Jarir directly.
Let us know you haven’t received your order.
Login to your account on Taly app.
Tap on the ‘My Payments’ tab.
Find and tap the order you haven’t received.
Tap ‘Need help with your order?
Choose ‘My order is not delivered’ and contact us.
What happens if I miss a payment?
In the event of a missed payment, you will receive subsequent reminders. Repeated or prolonged delays may result in reporting your default status to the Credit Information Network (Ci-Net), which may adversely affect your credit score and credit history. Furthermore, Taly Company reserves the right to initiate legal action if the matter remains unresolved. You are strongly advised to make timely payments to avoid such consequences.
How can I get a refund?
All refunds will be issued according to Jarir’s policy for returns and cancellations. Once Jarir has registered your return or cancellation with Taly, your refund will be processed. Here’s what you can expect with your refund:
If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted accordingly.
If the refunded amount is more than the remaining payments, then the remaining payments will be canceled and the rest will be refunded.
How long does a refund take?
The amount is returned to the card used for the payment process. This will show up on your balance within 2–5 days, but could take longer depending on your bank.
What is Deema Service?
It is a service that Jarir bookstore provides in collaboration with Deema, that facilitates customers buying products from the Jarir website or Jarir app and paying for them through easy monthly payments.
Benefits
4 Payments.
Instant approval.
Terms & Conditions
1- Pay with Deema option is valid on Jarir website and showrooms.
2- Pay with Deema is eligible for all Categories.
3- Minimum approval amount is 20 KD and the maximum approval amount is 500 KD.
4- Items bought with Deema can’t be returned.
5- For return/exchange, please refer to Jarir Bookstore’s return and exchange policy.
6- Service charge will be applied when paying using Deema.
7- Jarir Bookstore has no obligation for issues like Accounts, Payments in Deema App or Web. For all technical-related issues, please contact Deema on +965 2220 5020 or Email: [email protected]
8- A good payment history with Deema can improve your chances of being approved for more purchases as well as how long you’ve been using Deema to shop.
9- The transaction might be rejected due to one of the following reasons:
Payments are not made in a timely manner. Pay them off and try again.
You have a negative balance.
The total amount in the shopping cart may exceed the limit. Try to remove an item(s) and try again.
Make sure you have only one Deema account created.
Uploading the wrong or unclear ID card.
10- Late Payment. In case of late payment, you are obligated to pay additional collection fees from the date you are in default.
FAQ’s
What are the requirements to use Deema?
Deema is available to all citizens and residents. We only need your mobile number and a valid payment method.
What are Deema’s minimum and maximum purchases at Jarir?
Minimum purchase value is KD 20, and maximum purchase value is KD 500. In case the invoice amount is more than KD 500, the customer can pay the remaining amount as follows:
The remaining amount will be added to the 1st installment payment. For example: If the invoice value is KD 700, and the customer’s approval from Deema is KD 500, the customer will pay the remaining KD 200 with the first payment of KD 125. Hence, the total 1st payment will be KD 325, 2nd payment KD 125, 3rd payment KD 125, and 4th payment KD 125.
Is there a limit to how much I can spend with Deema?
There is a limit of KD 900. The approval decision when shopping with Deema can depend on the following:
Your payment history with Deema.
Your remaining balance and unpaid orders with Deema.
The purchase amount of your shopping basket.
Other factors to determine approvals which we’re unable to reveal due to security reasons.
How do I make a payment?
The quickest and easiest way is to make payments and check the status of your payments on Deema’s app.
When you use Visa and Mastercard cards to shop with Deema, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Deema, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Deema app.
Follow the steps below to make a payment
Log in to the app or Deema.ai.
Select the ‘My Payments’ tab.
Choose the order you want to pay for or pay your total remaining balance.
Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.
What is payment methods in Deema?
Deema accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).
Having trouble paying for your order with Deema?
Deema does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for a purchase after being approved in the past. Deema uses different factors to determine whether orders are approved, and your spending limit may vary based on the store where you are shopping. Deema’s Customer Service team is not able to change the automated outcome of the approval decision.
How can I increase my chances of getting approved?
A good payment history with Deema can improve your chances of being approved for more purchases as well as how long you’ve been using Deema to shop.
If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.
The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.
Make sure you have only one Deema account created.
How does Deema work?
Deema lets you split your purchase into 4 monthly payments. Here’s how it works:
Choose Deema at checkout.
Link any debit or credit card and get an instant approval.
Pay only the 1st payment of the purchase upfront and Deema will remind you about the rest.
Can I pay before the due date?
If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.
You can also view your statement, make payments, and manage your account by logging in online or using the Deema app.
Can I change the card used to make payment?
You can change cards and manage your account by logging in online or using the Deema app.
Follow the steps below to make a payment:
Log in to the app or Deema.
Select the ‘My Payments’ tab.
Choose the order you want to pay for or pay your total remaining balance.
Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.
How will I know when I need to pay?
After receiving your order, Deema will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Deema account on the app or Deema.ai.
The payment is due, but I haven’t received my order.
If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.
Track your delivery: Use the tracking number provided by Jarir for updates on your order’s estimated delivery date.
Contact Jarir: If no shipping information is available or your delivery is delayed, please contact Jarir directly.
Let us know you haven’t received your order.
Login to your account on Deema’s app.
Tap on the ‘My payments’ tab.
Find and tap the order you haven’t received.
Tap ‘Need help with your order?’
Choose ‘My order is not delivered’ and contact us.
What happens if I miss a payment?
In the event of a missed payment, you will receive subsequent reminders. Repeated or prolonged delays may result in reporting your default status to the Credit Information Network (Ci-Net), which may adversely affect your credit score and credit history. Furthermore, Tally Company reserves the right to initiate legal action if the matter remains unresolved. You are strongly advised to make timely payments to avoid such consequences.
How can I get a refund?
All refunds will be issued according to Jarir’s policy for returns and cancellations. Once Jarir has registered your return or cancellation with Deema, your refund will be processed. Here’s what you can expect with your refund:
If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted accordingly.
If the refunded amount is more than the remaining payments, then the remaining payments will be canceled and the rest will be refunded.
How long does a refund take?
The amount is returned to the card used for the payment process. This will show up on your balance within 2–5 days, but could take longer depending on your bank.