FAQ’s

What are the requirements to use Tabby?

Tabby is available to all citizens and residents. We only need your mobile number and a valid payment method.

What are Tabby's minimum and maximum purchases at Jarir?

Minimum loan value is AED 200, and maximum loan value is AED 5000. In case the invoice amount is more than AED 5000, customer can pay the remaining amount as follow:

The remaining amount will be added to the 1st installment payment. For example: If the invoice value is AED 7000, and customer’s approval from Tabby is AED 5000. The customer will pay the remaining AED 2000 with the first payment AED 1250, hence the total 1st payment will be AED 3250, 2nd payment AED 1250, 3rd payment AED 1250, 4th payment AED 1250.

Is there a limit to how much I can spend with Tabby?

There is a limit of AED 7,000. The approval decision when shopping with Tabby can depend on the following:

Your payment history with Tabby

Your remaining balance and unpaid orders with Tabby

The purchase amount of your shopping basket

Other factors to determine approvals which we’re unable to reveal due to security reasons

How do I make a payment?

The quickest and easiest way is to make payments and check the status of your payments on Tabby’s app.

When you use Visa and Mastercard cards to shop with Tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

Log in to the app or Tabby.ai

Select the ‘My Payments’ tab

Choose the order you want to pay for or pay your total remaining balance

Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors

What is payment methods in Tabby?

Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).

Having trouble paying for your order with Tabby?

Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in the past. Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Tabby’s Customer Service team is not able to change the automated outcome of the approval decision.

How can I increase my chances of getting approved?

A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you've been using Tabby to shop.

If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.

The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.

Make sure you have only one Tabby account created.

How does Tabby work?

Tabby lets you split your purchase into 4 monthly payments with no interest or fees. Here’s how it works:

Choose Tabby at checkout

Link any debit or credit card and get an instant approval

Pay only the 1st payment of the purchase upfront and Tabby will remind you about the rest.

Can I pay before the due date?

If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.

You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Can I change the card used to make payment?

You can change cards and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

Log in to the app or Tabby.ai

Select the ‘My Payments’ tab

Choose the order you want to pay for or pay your total remaining balance

Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.

How will I know when I need to pay?

After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.

The payment is due, but I haven't received my order.

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.

Track your delivery: Use the tracking number provided by Jarir for updates on your order’s estimated delivery date.

Contact Jarir. If no shipping information is available or your delivery is delayed, please contact Jarir directly.

Let us know you haven’t received your order

Login to your account on Tabby’s app.

Tap on the ‘My payments’ tab.

Find and tap the order you haven’t received.

Tap ‘Need help with your order?’

Choose ‘My order is not delivered’ and contact us.

What happens if I miss a payment?

Late Payment. In case of late payment, you are obligated to pay additional collection fees from the date you are in default.​

How can I get a refund?

All refunds will be issued according to the Jarir’s policy for returns and cancellations. Once Jarir has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:

If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.

If the refunded amount is more than the remaining payments, then the remaining payments will be canceled and the rest will be refunded.

How long does a refund take?

The amount is returned to the card used for the payment process. This will show up on your balance within 2 – 5 days, but could take longer depending on your bank.