Warranty Policies

1. All electronic devices sold at Jarir Bookstore are warranted for a minimum of two years except for accessories and peripherals (as batteries and chargers and headphones).*

2. The original invoice is required to verify the serial number and validate the warranty period in order to benefit from warranty service, Maintaining the purchase invoice is the customer's responsibility. If it is lost, you can apply to resend the invoice by click here , (we will strive to resend the invoice if it matches the data provided in the request, Jarir Bookstore also has the right to reject the request or stop the service at any time without any Justifications)

3. Warranty Providers:

 3.1 The device’s warranty is provided by the warrantor, which is the manufacturer of its official agents if the manufacturer is not available legally in the Kingdom of Saudi Arabia, and it is subjected to the warranty policies of the manufacturer, which can be found either on the product manual or the official website of the manufacturer. Customer can contact the warranty service provider directly in order to obtain the required service as per the rules and regulations.

 3.2 Warranty & Maintenance services provided by the warranty service are not under the responsibility of Jarir Bookstore. This includes spare part availability, repair period and/or quality of repair in addition to repair cost and all types of compensations or complaints. Customer can contact the warranty service provider directly in case of complaints or any other concerns.

 3.3 Jarir Bookstore provides its own warranty on some devices in order to ensure the highest quality of service. For more details about the warranty, please visit the product page on the Jarir Bookstore website.

4. General Warranty Policies:

 4.1 The warranty repair period takes up to 14 days for defects that are covered under warranty, where the required period to provide spare part from the manufacturer is excluded as well Eid and official holidays .** You can Track your maintenance request by click here.

 4.2 Warranty is provided by replacing defective spare parts in case of a factory defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from warranty service:

   4.2.1 Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device activation.

   4.2.2 Breakage, dents, or an exposure to the external factors such as liquids, moisture or high heat.

   4.2.3 Attempts repair or maintenance process by unauthorized party that is not approved by the warrantor as well as using non-SASO certified spare parts.

   4.2.4 Operating system malfunctions or software malfunctions whether caused from the installed. applications by the customer or previously installed applications on the device.

   4.2.5 Deleting Operating System files, hard-disk partitions or virus-related issues.

   4.2.6 For products that do not have a warranty policy described in the warranty manual or the manufacturer's website, the above conditions apply in addition to the points shown in the table below:

 4.3 Customer has the right to receive a loan unit or (1÷400) of the device’s value in case there is a delay in providing the spare parts, the repair cycle or manufacturing defect in the product.

 4.4 Customer has the right to get a replacement product after paying the fair usage price or a refund after deducting the fair usage value in the cases that are qualified under the rules, regulations and laws of the Ministry of Commerce.***

 4.5 Service providers are obliged to transport customer’s device with free of charge from remote locations that are not covered by their service networks as well as applying all general provisions of the warranty is under the responsibility of the service provider.

 4.6 The life-cycle of products may differ from one another and customers can review the product manual or contact the manufacturer for more details.

 4.7. Pricing related to maintenance requests that are issued during the delivery of the device for maintenance is considered an initial pricing, and in the event that any other damages are discovered, the customer will be provided with the final pricing.

 4.8 Jarir Bookstore is not responsible for any service performed without an official document from Jarir Bookstore.

5. Delivery Service:

 5.1 For your convenience, Jarir Bookstore provides a free delivery service to the warranty service provider for some products (For defects that are covered under warranty) where the service is not considered as a process or repair procedure.

 5.2 The role of Jarir Bookstore in Delivery Service is limited to collecting the product from the customer and sending it to the warranty service provider, and receiving it from the warranty service provider after the completion of service process.

 5.3 Customer has the right to directly approach the warranty service provider even if the Delivery Service is available for some products.

 5.4 Jarir Bookstore provides the contact information with the warranty service provider as well as the Job order number in order to let customer can follow up with the warranty service provider directly and submits requests if any. In all cases, the full responsibility towards the customer remains with the warranty service provider in accordance with the rules and regulations.

 5.5 To benefit from the free delivery service, customer must handover the device to the After Sales Service corner in the nearest Jarir Bookstore showroom except for (King Abdulaziz Airport – Prince Mohammed bin Abdulaziz Airport).

 5.6 The Free Delivery Service requires 4 to 7 days, and this time period is not counted within the repair period.

 5.7 Customer can visit our website to know which products are covered within the Free Delivery Service. Jarir Bookstore has the right to stop the Free Delivery Service on some products without a prior notice if there is no impact on the General Warranty Policies.

6. Maintenance Regulations

 6.1 Personal Data and information on device it is under the customer responsibility, and we advise the customer to make a back-up for the data and information before preforming maintenance on the device. Warranty service provider is not responsible for any data or information loss.

 6.2 Warranty service provider is not responsible for the loss of any installed software.

 6.3 The customer agrees to remove all pass codes and passwords related to the device or its applications such as I Cloud from Apple or any similar applications. Otherwise, the Warranty service provider has the right not to conduct any repairs.

 6.4 Customer agrees to have his device repaired by a qualified technician that has the right to open the device without permission from the customer if required.

 6.5 If any internal malfunction or damage, such as 'irreversible damage' or 'irreparable damage,' is discovered during the inspection process or after delivery without prior notification, the warranty provider will not be held responsible. This includes malfunctions resulting from modifications and repairs conducted at service centers not authorized by the manufacturer, and the device will be returned without completing the repair process.

 6.6 Customer needs to present the original delivery form upon receiving the device, or else the device will not be handed over to him.

 6.7 The amount of 10 SR will be charged as storage fees for device left more than 3 months without collection after the customer was informed of its readiness for pickup from After Sales Service corner.

 6.8 The time period required to obtain information or approval from customer is not included within the repair period. This includes:

   6.8.1 Obtaining PIN number or passwords for locked devices.

   6.8.2 Obtaining payment related to repair process (if any).

   6.8.3 Obtaining Approval for certain warranty procedures such as ordering spare parts for out of warranty fixes.

   6.8.4 Obtaining accessories or peripherals that are needed for additional diagnosing such as batteries, chargers or any other accessories.

   6.8.5 Obtaining the original receipt of purchase.

 6.9 The warranty service provider is not responsible to return the add-ons to devices such as screen protectors and plastic covers in case maintenance procedure is required to remove the added piece.

 6.10 The customer agrees to share his data (Name, Contact number, Email address) with the service provider, who might share the data with the manufacturer.

 6.11 Incase the repair was not covered under warranty, the customer will be offered a quotation with a date validity of 7 days. In case the part was paid for, the customer will receive the old parts*

 *Except for the parts detrimental to the environment, and Apple parts which will be returned to the manufacturer.

 6.12When you receive the device means that you acknowledge that the device is in good condition or the same condition as when it was delivered

 6.13 The warranty period for replacement parts outside of warranty is 90 days from the date the order is ready for customer pickup or until the end of the manufacturer's warranty period, whichever is longer.

7. Home Pickup & Delivery Service Policy

 7.1 For the convenience of the customer, Jarir Bookstore provides a service for delivery of maintenance requests from the customer's home to the warranty service provider for some products in return for a service fee, and this service is not considered a process or a maintenance procedure.****

  7.2 The service is considered void if a maintenance request is created and the fees are not paid within an hour of creating the request.

 7.3 Service fees are non-refundable.

 7.4 The customer acknowledges the validity of the information mentioned in the maintenance request form, and in the event that the information mentioned in the maintenance request form does not match, Jarir Bookstore has the right to cancel the order and return the order to the customer, based on the type of product and the customer's address.

 7.5 An initial quotation will be issued based on the info and attachment provided by the customer. In case additional damages were found by the service provider upon receiving the product, a final quotation will be issued including the cost of all parts.

 7.6 The customer authorizes Jarir Bookstore to access his device remotely using diagnostic and software repair tools.

 7.7 The period of receiving or delivering home maintenance requests is not counted as part of the repair time.

 7.8 The customer must take more than one picture of the product showing all its aspects as instructed while filling out the service form. Jarir Bookstore has the right to refuse to repair or provide the service in the event that the customer does not provide pictures or provides unclear pictures.

 7.9 Home shipping service depends on the shipping company, and in some areas, it may be to receive the product at the nearest branch of your shipping company

We are happy to serve you by contacting us on the free number 8003034444.

*Accessories warranty and peripherals (as batteries and chargers and headphones) are subjected to the terms and condition of the manufacturer warranty policies, which is explained in the product manual.

**might require longer period for out-of-warranty repairs depending on the spare parts required.

***Fair usage and depreciation are calculated at 5% for each month that passes from the date of purchase given that their value does not exceed 80% of the product’s value.

**** Home Pickup & Delivery Service depends on the shipping company, and in some areas, it may be to receive the product at the nearest branch of your shipping company.