Its is a service provided by Jarir bookstore that enable a customer to trade-in their old device and get the value as a discount to buy a new device.

1. The Jarir Bookstore device replacement service allows you to exchange your old electronic device for a discount on a new device of your choice.
2. Replacement is permitted for products from the following categories (smartphones, smart watches, laptops, tablets, Gaming consols and Headphone) with a discount on all products and services at Jarir Bookstore.
3. Each customer is allowed to replace up to three devices per month at most.
4. The service allows replacing up to three old devices to obtain a new device, provided that the new device's value is equal to or greater than the replacement voucher's value.
5. Replacement voucher value cannot be exchanged for Jarir Bookstore gift vouchers.
6. Completing the replacement process requires the customer's personal presence to verify personal data (name, mobile number, national ID/residency number).
7. The customer must present the verification message to the staff when completing the replacement process.
8. The self-assessment valuation through the Jarir website is not final; the final valuation will be issued after the customer visits the showroom and the device is tested by a Jarir Bookstore employee.
9. The device will be tested by a Jarir Bookstore employee and classified based on the device's age, condition, attached accessories, and the manufacturer's examination results.
10. Jarir Bookstore reserves the right to refuse replacement in the following cases:
    1. The device has a personal account.
    2. The device has a password or digital lock, or network-related lock.
    3. Find My Device feature not disabled for Apple devices.
    4. Unclear serial number or IMEI.
    5. Damaged, non-original, or modified device components.
    6. The customer refuses to provide required personal information to Jarir Bookstore.
11. The customer is responsible for disclosing all modifications or repairs made to the device.
12. If discrepancies, modifications, or repairs are discovered on the replaced device that were not disclosed during the replacement process, Jarir Bookstore reserves the right to demand the return of the device to the customer and payment for the replaced device's value, plus processing fees estimated at 10% of the device's value.
13. It is recommended to create a backup of files and delete them from the device; Jarir Bookstore disclaims responsibility for any consequences resulting from failure to delete data.
14. The customer can cancel before completing the replacement process with the accountant; once completed, the replaced device cannot be returned, and Jarir Bookstore's replacement and return policy on the purchase invoice will apply.
15. Once the replacement request is completed, the replaced device (old device) cannot be returned.
16. The replacement voucher must be used at the same branch where it was issued and during its validity period; the customer cannot claim it after expiration. If the replacement process is not completed, the customer can retrieve their old device.
17. Ownership of the device transfers to Jarir Bookstore upon completion of the replacement process, and it cannot be returned to the customer. This includes received accessories such as (screen protectors, data stored on the device).
18. The value of the replaced device or any part of it cannot be refunded in cash.
19. In case of a manufacturing defect in the new device, Jarir Bookstore's replacement and return policy on the purchase invoice will apply.
20. The device replacement service for old devices is valid at Jarir Bookstore showrooms in the Kingdom of Saudi Arabia, excluding King Abdulaziz Airport and Prince Mohammed bin Abdulaziz Airport showrooms.
21. Jarir Bookstore offers additional support on some products up to 15% of the replaced device's value, subject to the following conditions:
    1. The device to be replaced must have been purchased from Jarir Bookstore, and a purchase invoice may be required.
    2. The serial number or IMEI of the device must match the Jarir Bookstore invoice.
    3. The old device must have been purchased within a period not exceeding 3 years from the replacement date.
    4. This additional support cannot be combined with any other replacement offers.
    5. If additional support is added, replacing more than one device in the same process is not allowed.
22. Jarir Bookstore offers a replacement service for a new device purchased within the first 7 days from the date of the purchase invoice. This service is subject to the following conditions:
    1. This offer cannot be combined with any other offers.
    2. The amount will be refunded using the same payment method used in the invoice.
    3. The replacement amount must be less than the purchase invoice value.
    4. The service not applicable for installment customers.

1. What products are supported in the replacement program?
   

   You can replace any smartphones, tablets and iPads, laptops, and smart watches to receive a discount that includes all products and services sold at Jarir (excluding Jarir Bookstore gift vouchers).

2. Can I replace a damaged or broken device?
   

   Yes, all damages and faults are accepted, but the evaluation grade will vary except in cases such as complete damage or missing components/parts of the device, non-original components, or modifications.

3. Do I need to bring accessories?
   

   Generally, accessories are not required to be brought, but not bringing them may affect the device's classification.

4. Can I request the replacement program if I did not purchase my old device from Jarir Bookstore?
   

   Certainly, all devices are accepted even if not purchased from Jarir Bookstore.

5. What is the validity of the replacement discount voucher?
   

   The voucher must be used immediately at the same branch where it was issued.

6. Can I benefit from the gifts provided with the device if there is a replacement offer from a specific company (e.g., Samsung)?
   

   Please refer to the terms and conditions of the replacement offer. The customer can benefit from any offer unless otherwise stated in the offer's terms and conditions.

7. If I purchased the replaced device from Jarir Bookstore, do I get a better price?
   

   Yes, for devices purchased from Jarir, the customer receives an additional 15% support based on the assessment value, provided that the device was purchased within the last 3 years.

8. Can I know the value of the replacement before going to the branch?
   

   Yes,you can make an initial assessment of the replacement value through the website click here .

9. My old device is valued at 700 SAR; can I purchase a product worth 650 SAR?
   

   Unfortunately, you cannot purchase any product valued less than the total value of the replaced devices.

10. Can I combine Jarir customer support with manufacturer support?
    

    No, you cannot combine Jarir Bookstore support with other replacement offers.

11. Why is the website's valuation different from your valuation?
    

    The device's condition on the website may not have been accurately described. The assessment will be shared with you to ensure clarity.

12. I evaluated my device at another showroom, and the price was better; why?
    

    The device is assessed based on its current condition.

13. Can I replace more than one device when receiving additional support?
    

    You cannot replace more than one device in the same process.

14. Can I transfer data and make a backup of my data?
    

    Yes, you can make a backup of your data in the cloud, and we can assist you in transferring the data to your new device for a service fee.

15. Is customer presence required to complete the replacement process?
    

    Yes, the customer must be present in person to complete the replacement process.

16. Can I use more than one phone number in replacement transactions?
    

    Dear customer, only one phone number can be used to obtain 3 replacements per month.

17. If I do not receive the replacement code via SMS, can I complete the replacement process?
    

    Dear customer, to complete the replacement process, you must obtain the replacement code, and without the code, the process cannot be completed.

18. Can I exchange the replacement service voucher for purchase vouchers?
    

    Dear customer, you can benefit from the replacement voucher for all products sold in Jarir Bookstore, excluding purchase vouchers.

19. Can I buy a device from Jarir Bookstore and then return to complete Trade-in service after transferring the data?
    

    Dear customer, yes, you can do that within 7 days from the date of purchase.

20. How will the amount for the replaced device be deducted?
    

    The value of the old device will be refunded according to the payment method used for the new device.