Jarir Marketing Company (also popularly known as “Jarir Bookstore” or “Jarir”) was established in Riyadh in 1974 as a small bookshop. In the 80s, Jarir opened a second branch in Riyadh followed by one in the 90s. Jarir now is considered the market leader in the Middle East for consumer IT products, Electronics, Office supplies and Books.

Jarir is a retailer and wholesaler of its products in Saudi Arabia and in other GCC Countries.In 2002, Jarir became a Joint Stock Company (CR No. 1010032264) and was listed in the Saudi Capital Market (Tadawul) in the year 2003. Currently, Jarir has a paid-up capital of SR 1.20 Billion.

Jarir’s headquarter is located in Riyadh, Saudi Arabia. Jarir operates through two divisions namely Retail (including online sales), under the trademark of Jarir Bookstore, and a Wholesale division

The activities of the company include trading in Office and School Supplies, Children’s Toys and Educational Aids, Arabic and English Books and Publications, Arts and Crafts Materials, Computer Peripherals and Software, Mobile Phones and Accessories, Audio Visual Instruments, Photography Tools, Smart Television and Maintenance of Computers and Electronic items.

• To benefit from Return, Exchange and Warranty services, original invoice is required.

1. All items are subject to Return and Exchange except (Books, Electronics, Software, Video Games and Prepaid Cards unless found with a manufacturing defect) with following terms:

2. Item is in original packing condition.

3. Return is within 3 days and exchange is within 7 days of date of purchase .

4. Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.

• Item purchased through vouchers, credit card or through installment service cannot be refunded in cash and it can be exchanged with Jarir gift voucher.

• Refunding the amount collected on behalf of 3rd parties depends solely on the service provider’s Return & Exchange policies, and it requires customer providing the payment slip alongside Jarir Invoice.

• Return, Exchange and warranty service extend within the geographical boundaries of the country in which the product was purchase

1. All electronic devices sold at Jarir Bookstore are warranted for a minimum of two years except for accessories and peripherals.*

2. The original invoice is required to verify the serial number and validate the warranty period in order to benefit from warranty services.

3. Warranty Providers:

3.1 The device’s warranty is provided by the warrantor, which is the manufacturer of its official agents if the manufacturer is not available legally in the Kingdom of Saudi Arabia, and it is subjected to the warranty policies of the manufacturer, which can be found either on the product manual or the official website of the manufacturer. Customer can contact the warranty service provider directly in order to obtain the required service as per the rules and regulations.

3.2 Warranty & Maintenance services provided by the warranty service are not under the responsibility of Jarir Bookstore. This includes spare part availability, repair period and/or quality of repair in addition to repair cost and all types of compensations or complaints. Customer can contact the warranty service provider directly in case of complaints or any other concerns.

3.3 Jarir Bookstore provides its own warranty on some devices in order to ensure the highest quality of service. For more details about the warranty, please visit the product page on the Jarir Bookstore website.

4. General Warranty Policies:

4.1 The warranty repair period takes up to 14 days for defects that are covered under warranty, where the required period to provide spare part from the manufacturer is excluded.**

4.2 Warranty is provided by replacing defective spare parts in case of a factory defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from warranty service:

4.2.1 Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device activation.

4.2.2 Breakage, dents, or an exposure to the external factors such as liquids, moisture or high heat.

4.2.3 Attempts repair or maintenance process by unauthorized party that is not approved by the warrantor as well as using non-SASO certified spare parts.

4.2.4 Operating system malfunctions or software malfunctions whether caused from the installed. applications by the customer or previously installed applications on the device.

4.2.5 Deleting Operating System files, hard-disk partitions or virus-related issues.

4.2.6 For products that do not have a warranty policy described in the warranty manual or the manufacturer's website, the above conditions apply in addition to the points shown in the table below*:

Shipping Cost:

The calculation for internationally shipped products depends on multiple factors such as the destination country and shipment weight.

To simplify the customs clearance process for internationally shipped products, we will add “Customs Duties” to your order during checkout to cover any charges or fees required by the destination country’s customs. These added fees are used by the shipping company, on your behalf, to pay the appropriate authorities of the destination country. The calculation of such fees depends on multiple factors such as the destination country, type of products, product price and shipment weight.

Jarir Bookstore

P.O. Box 43772, Abu Dhabi

United Arab Emirates

DalmaMall , Abu Dhabi 2

Phone: +971 2 552 7555

Email: [email protected]